Velocity Moving & Storage

After my extremely disappointing move job with VELOCITY from New York to Texas in which Velocity destroyed my furniture's and lost several boxes of memories.

I wrote to BBB about my experience with Velocity. Velocity responded to BBB claiming they would reimburse me $500.I never received this $500. I contacted the Velocity office several times but the manager Oliver is always out or in a meeting.

DO NOT USE VELOCITY THEY ARE NO GOOD.

ONCE THEY GET YOUR MONEY THERE IS NO ONE TO COMMUNICATE WITH.

THE DOT NEED TO GET INVOLVE.

IF THERE WAS A ZERO RATING THIS WOULD BE MY RATING OF THEM.

Move size: 3 Bedroom Home Service cost: $5752

Those moves are are professional and relativity inexpensive given their high level of service and top of the line equipment they use for moving. This was my first experience using movers in the NYC area with a full service moving company. I selected Velocity Moving & Storage based on numerous positive reviews I'd seen elsewhere, as well as pricing that was much more competitive than other companies I'd researched. Jennifer was quick to reply to my initial quote request and was always very friendly during our interaction. On moving day, the movers (Carl and his team) arrived promptly and were very friendly and professional. They had the truck loaded fairly quickly, but took care of my furniture and made sure everything was well wrapped and taped (which were included in the price!). Transportation and unloading into my new apartment was also relatively quick. The entire process did take about two hours less than the original estimate (so it even cost me less than planned). Overall, I am extremely satisfied with their work, and will definitely contact them the next time I move.

Service cost: $700

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Please read all the reviews before you even considering this company. I moved long distance New York to Denver. For this move I choose a highly rated company to pack contents and fully unpack and dispose of trash. My job was then passed on to Velocity after I had given a sizable deposit to the other company who passed the job on. Then the nightmare began. The truck arrived late, I was never informed the they would not meet the date. When I called the said, “didn’t you read the fine print we have 21 days.” Well I gusss 21 days would have been better than 29/30 days without furniture and clothes. So get this, they hire people to unpack and unload from CRAIGSLIST!!!!!!! REALLY CRAIGSLIST!!!!!! So promptly on the first day one of the Craigslist workers robs the cab of the truck, steals the drivers wallet and stashes my custom mattress. Naturally the police had to be called in.

So, almost everything piece of furniture had scratches or was broken, the Chinese medicine cabinet had its hinges ripped off, antique mint condition singer sewing machine is broken and cracked in multiple locations, expensise glass broken, ceramic art broken and a very large porcelain lamp from grandmother shattered and the list goes on.

If you want to hire a top notch cross country moving company don’t even consider this one just look under cross country movers on CRAIGSLIST.

Move size: 4 Bedroom Home Service cost: $18000

DO NOT USE MOVING COMPANY VELOCITY/INTERNATIONAL VAN LINES.

From Brooklyn, NY to Frisco, Texas

Most of the my belongings DAMAGED or LOST.

I hired International Van Lines for the move job, total charge would be $5752.01 to be paid in three installments. $1972 paid on May 12th to Gloria Sanabria IVL. On day of pick up June 11th Velocity moving showed up, International Van Line rep never informed me of the Velocity moving company. Velocity movers requested payment which was paid in the amount of $1890 via check. On June 22 delivery at destination Texas arrived the Velocity driver requesting the final payment of $1890.01 which was paid by check. After unloading two beds, base and air chambers destroyed, T V stand and computer desk destroyed. At lease five boxes missing. Their insurance ANTHEM CLAIM MANAGEMENT LLC is offering $210 for my loss. I had to purchased two new beds costing $13600 and TV stand $180.

Move size: 3 Bedroom Home Service cost: $5752

October 16, 2014. Well, this review will be a multipart series, as I will give the account of my continually adventurous experience with Velocity Moving and Storage. To begin, though, is my last email received by the company's frontman, Oliver, that sums up the journey I've taken with this crew, a reply to a photo I sent of my dress shirts, rolled into a ball and ruined and stuffed into a box next to electronic equipment.  I'll post links to these photos soon. "Jeffrey, We are sorry for that. However, we can't confirm weather this box was boxed by us or was already packed prior. In any event, as mentioned before you can file a claim for your damaged goods." There you have it. Other secret movers stealthily opened taped boxes while in transit. Always happens, right?So there you go. I'll post correspondences later regarding the 100 yo antique table broken in their possession and a living room chair, water damaged and mildewed and ruined in their possession as well. Oliver was kind enough to forward me a link to address this: mymoveclaim.com, along with the always-litigious-sounding suggestion that I may have staged the terrible packing and myself or others destroyed furniture and clothing. That's what happens at Velocity. Obviously in hiring movers, we have to accept our role in the theatre of it all: Movers give an estimate w/out other costs. We sign contracts unexplained, etc. Then things get pricier as the process envelopes. It happens. With every moving company. Some are worse than others, of course. Others shouldn't be in business. I'll write more about this experience and share it with as many people as possible, which is a gift of social media.But I'm still sorting through my stuff over here. This company was hired by an associate of mine to pack and move my possessions from NY to LA. I mention this because on several occasions where I had challenging communications with Oliver he would say that if I didn't like the terms I can come to his facility in the Bronx and get my stuff. Then I would say "Oliver, you're holding my possessions hostage." This would upset Oliver, and he would tell me that that is a lie. I would explain that as I am 3,000 miles away from the Bronx, picking up my stuff from him would be impossible and, thus, he is holding my possessions hostage. I would further explain that asking nearly impossible terms in retrieving something is the mainstay of hostage taking. Oliver disagrees so perhaps he's right. He wasn't holding my stuff hostage, after all. The most important part of sharing my experience is I am staring right now at ruined furniture and possessions that weren't so seconds before Velocity Moving and Storage came to pack and ship them. All you really need to know for now. Well, more to come. Good luck with moving, everyone.

Service cost: $4700

We hired velocity for the first time and I was very pleased with their service. Three movers and a supervisor came with a large van. They did the work way faster than we thought. Their crews had positive attitudes, worked promptly, and were very alert on our belongings. They delivered a really large cabinet through a narrow flight of stairs and assembled some Ikea stuff. There are a lot of bad companies out there but from my experience I can say, they are great. We will continue to hiring them and highly recommend them.

Service cost: $4682

I recommended Velocity movers more than five times in the last one year and in reply I heard some excellent moving experience with this company. In my case they moved me from Bronx, NY to Ohio. My experience is not different from the others. If I could give them more than five stars, I would’ve done. They deserve it. From start to finish they performed flawless job. The Velocity folks arrived on time and got right to work. They didn’t even take a break until all loading was over. The professionals used blankets and plastics to wrap wherever those needed. They brought moving pad and dollies to keep walls and floors scratch free. I was very happy on the delivery. There was no missing or damage of my valuables. Though I already recommended many times but still I highly advise everyone to hire Velocity moving to make their relocation secure and flawless.

Service cost: $4327

Velocity moving & storage did an excellent job for my brother. Before he got married, we all family members lived together. After the marriage, the couple became very busy with their respective service and due to official purpose they needed to move to New Jersey. They requested me to arrange a mover. Searching on internet and reading positive reviews, I hired Velocity movers. My brother got married only one year ago. So they didn’t have so many things to relocate. Velocity offered me very reasonable rate, it was so economical that there is no way to bargain with the quote. As my brother, Andrew, and his wife were dependent on me on that matter, I decided to go with Velocity. They arrived on time and finished packing and loading process at utmost devotion. The mover didn’t let any item lost or damage. It was a very good move. My brother hailed me for employing Velocity moving & storage.

Service cost: $3527

Velocity movers have been the best movers I ever hired. The guys made my moving day stress free. With their professional and courteous attitude they were able to make us happy. In a chilly winter day four velocity crews came to load our belongings. They worked hard and thorough. Not a single item left to be wrapped. We had tons of mirrored and fragile furniture. Nothing was wrecked or bumped. No complaints from my knowledge. I will definitely use them again and highly recommend them.

Service cost: $4356

I used Velocity moving & storage and they were great movers. Al through the move, they have been fast, sincere and careful toward our belongings. I would not differ with the other reviewers. My move went also like them, very satisfactory. They did skillfully everything. They hoisted our big couches, table, cabinets and other items through narrow staircase and awkward turning. The Velocity movers brought a long twenty six fit truck to accommodate our all furniture together. There was sufficient room on the truck to place our all items safely. I had no issue from the start to end of moving. I am recommending this mover for experiencing a great move like I achieved.

Service cost: $4673